Professional Pilates and Personal Training

 Scheduling and Cancellation Policy

Sbc
SCHEDULING
Advanced Registration:  Clients can book private sessions, group training and reformer sessions in advance.  This holds the private session time or spot in class and prevents other clients from booking the spot.

·    With advance registration, clients assume the risk that a last-minute emergency may arise and cause a late cancel.

·  Advanced registering for sessions is only permitted when you have enough sessions in your package. To continue using advance registration privileges, purchase more classes or sessions when you have 5 or fewer sessions left.

Late Registration:  You can book same day group training sessions or reformer sessions by choosing from remaining open slots in classes.

Same Day Registration:  You can register online up to 3 hours before a class/session begins. You may call to reserve a spot after that online window closes. You may also walk in to a class without registering, with hopes that a session/class has a spot open. 

Two Person Minimum in Class:  There must be two people signed up in order to hold a class.  If you are the only one signed up for a class, we will notify you and do our best to place you into another class being offered that best fits into your schedule.

Need a Different Class Time?
Please let us know if you would like a class offered at another time!  New classes will be added with a minimum of 2 people. Please contact us to request another class or new time.

Wait List:

When a class is full (with 5 students), you can always add you name to the "Wait List" where you would receive an email and/or call if a spot opens prior to the class. You would then have the choice of taking the class or not.

HOW TO SCHEDULE

New Clients:  Please call the studio to schedule your first session.

Current Clients:  Please use our online web scheduler.  This is the best way for you to immediately reserve and/or cancel your spot. (3 hour window)

CANCELLATIONS:

Early Cancel:  When clients provide at least 12 hours or more notice of cancellation the class or session will not be charged.

Late Cancel:  If a full 12 hours notice is NOT given, the class or session will be charged. 

We cannot make any exceptions. If you find a replacement client for the class you are missing, you will not be charged. 

If you cannot make it to a registered class – please call the studio or cancel online as a courtesy to the instructor and other clients looking to make appointments.

12 HOUR POLICY:  A 12 hour cancellation notice is required for a full credit.  No exceptions allowed.